![]() If it isn't complete, request the full address. When a new contact is created or updated, make sure that the address is complete. For example, your process doesn't require user interaction but it needs to evaluate the record against multiple levels of criteria. If your process is too complex for what the Process Builder allows you to do, then use Visual Workflow. it can run completely in the background), start with the Process Builder. The process for helping a customer troubleshoot varies based on the product that they're using, so the customer service representative needs to provide the product before he/she knows how to proceed. An example of a process that requires user interaction is a customer service call script. If your answer is Yes, use Visual Workflow. "Do I need to get information from a user?"
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